Before you return a “Sango” product, please take a moment to understand how our products are made. Since most of our products are handcrafted by traditional artisans/craft persons. This may result in each product being unique and slightly different from each other. The stones may therefore vary slightly. All our products go through stringent quality control prior to shipping.


  • You have 7 days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition you received it. Your item should be returned in the original packing that was sent to you i.e. Sango box, Sango canvas bag.
  • The courier cost for returning the goods will be borne by you.
  • If for any reason you are not satisfied with the product on arrival due to a manufacturing defect, product has been damaged in transit or wrong product has been dispatched. Please notify us on the same day or next day through  email –  support


  • No cash refund on items once purchased.  Once we receive your item, we will notify you on the status of your exchange after inspecting the item. Replacement for goods is subject to approval post inspection by our in-house quality control team.
  • If you are not satisfied with the product , we offer you a store credit for the same amount that can be used against your new purchase. 
  • In case, any Coupon, Discount or Promo Codes were used during the original purchase, the amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.

Kindly note a non refundable policy will apply in the below cases:

  • When the item is no longer eligible for returns post 7 days delivery policy.
  • The delivery address or PO Box is incorrect or outdated.
  •  After 3 failed delivery attempts by our courier agencies.
  • Package refused by recipient.
  • Products returned in a used or damaged condition
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error are not eligible for return


  • No return & exchange is applicable for International shipments.